Dialogue and trust

We believe that frequent, open and honest communications are essential to building credibility and trust within the communities we operate.

We are committed to being proactive leaders in our relationships with communities, ensuring longstanding partnerships alongside and within communities with a focus on positive social outcomes for all.

Working for the Wider Community

We are coordinating with local community leaders to identify and fund actions that will have a sustainable, lasting and positive impact on the community of Puerto Libertad, Mexico and along our pipeline route.

One of our first commitments included working with the State Government of Sonora, donating land for the construction of a new school in Puerto Libertad. Promoting opportunities for learning and enabling quality education is part of our commitment to the local community. Education is a lifeline for children everywhere and our aim is to ensure that the local children have access to a sustainable future through access to safe education.

We are also working with the Navy to deliver a health clinic and earlier childhood education.

Through intense community engagements across the pipeline route and in Puerto Libertad, we are working to identify further community needs and ways to partner with the communities we operate within to ensure a better and brighter future for all.

In addition to social investments, we will also provide significant job creation in Mexico, leading to meaningful employment with fair wages for many local communities. An estimated 13,000 direct and 21,000 indirect jobs are expected to be created through construction. Once operational, we will provide employment for approximately 700 direct employees, 300 resident contractors with more than 2,000 indirect jobs required in Mexico on an ongoing basis.


We want to hear from you. Through a variety of channels (newsletters, information materials, workshops, seminars, local initiatives, communication hotlines and this website), Mexico Pacific invites a broad and inclusive community dialogue.

We have established a community feedback process for receiving, investigating, and responding to inquiries or concerns from community stakeholders and are committed to resolving concerns and complaints in a fair, timely, and efficient manner.

You may submit any feedback/concerns through our Community Feedback Form located in the link below.

Community feedback form


At Mexico Pacific, we review any concerns raised with a number of key principles in mind and heart:
Creating a trusting environment for eligible stakeholders, ensuring accountability for performance
Ensuring eligible stakeholders are aware of the existence of, and have access to, our complaints portal and processes
Providing clear procedures with indicative time frames for each stage of our complaints process, specifying processes, and results available, to monitor implementation
Equitable Treatment:
Providing complainants with reasonable access to sources of information, advice, and the experience necessary to participate in a complaint process based on fair, documented, and respectful terms
Cultural Appropriateness:
Respecting local customs and culture within the Project’s area of influence
Treating the identity of the complainants confidentially by taking reasonable steps to safeguard personal data collected in relation to a complaint, and by providing an option for complainants to submit complaints anonymously where necessary
Keeping stakeholders involved in a complaint informed about the progress in resolving such complaint
Ensuring complaints processes are open and accessible to all eligible stakeholders, regardless of their race, color, ethnicity, sex (including sexual orientation or gender identity), religion, disability, or age
Compliance with Human Rights:
Working towards results and solutions that are consistent with internationally recognized human rights
Identifying lessons learned from the complaints process to improve the and prevent similar issues in the future
Commitment to dialogue:
Consulting eligible stakeholders, and focusing on continued dialogue, as a means to address and resolve complaints